What's the difference between leads and email credits?
Leads in your workspace are the people you keep, from a CSV, the API or the Lead Database — up to 2,000 on Basic, 30,000 on Pro and unlimited on Scale. That's how many you can hold at once: deleting leads frees room, and it doesn't reset monthly. Email credits are the campaign emails you send each month — 10,000, 150,000 and 600,000 — and they reset monthly without rolling over. Pulling people from the Lead Database also counts against its own monthly allowance — 1,000 on Basic, 5,000 on Pro and 50,000 on Scale. Warmup is free and counts against nothing.
What happens when I run out?
Out of email credits, sending pauses until they refill or you upgrade. With a full workspace, an import adds as many leads as fit and tells you how many it couldn't add; delete leads or upgrade to add more. Nothing is deleted and replies keep arriving. Upgrade at any time to lift your limits straight away.
I'm already a customer. When do these numbers apply to me?
From your next billing date. Until then your current month works as it does now; from that date your plan's email credits apply and leads count as room in your workspace. MailFleet shows the change, with your own numbers, at the top of the app.
How does verification count?
Pro checks 300 addresses a day and Scale 1,000; Basic doesn't include verification. Allowances reset daily at midnight UTC, re-checking the same address within 30 days is free, and you choose which result statuses go into a campaign.
Is there a free trial?
Basic has a 7-day trial. A card is required and nothing is charged for 7 days; Basic carries on after that unless you cancel. Pro and Scale start billing right away.
Do teammates or mailboxes cost extra?
No. Both are unlimited on every plan.
How is calling billed?
Basic adds calling from $50/mo for 300 connections. Pro + Calling is $120/mo with 300 connections and 1 number, and Scale includes 300 connections and 1 number. More connections come in the listed tiers and extra numbers are $3/mo each, on any plan. Add calling at checkout with your plan, or later from Calls.
Can I cancel anytime?
Yes. There are no contracts — cancel whenever you like and you keep access through the end of the current billing period. You can also move between Basic, Pro and Scale at any time.